Refund policy
REFUND POLICY AND WARRANTY
For products that correspond to intangible goods, we do not offer refunds once the product has been shipped. It is crucial that you understand the characteristics of the product before proceeding with the purchase. We urge you to inquire carefully before purchasing. We only consider exceptions in situations where the product does not match its description.
Some of our products may have a warranty and return option, which will be indicated at the time of purchase. In those cases, the warranty is limited to manufacturing defects and is only valid if the product has been used in the proper manner.
The warranty does not apply in cases of misuse or self-inflicted damage. The warranty criteria refer to manufacturing defects and to the performance of the product under standard conditions, provided that it has been used properly, which implies: (I) Conformity with the established technical specifications (II) Exclusive use for the purpose for which it was created (III) Operation under electrical parameters within the specifications and tolerances indicated.
For products that correspond to intangible goods, we do not offer refunds once the product has been shipped. It is crucial that you understand the characteristics of the product before proceeding with the purchase. We urge you to inquire carefully before purchasing. We only consider exceptions in situations where the product does not match its description.
Some of our products may have a warranty and return option, which will be indicated at the time of purchase. In those cases, the warranty is limited to manufacturing defects and is only valid if the product has been used in the proper manner.
The warranty does not apply in cases of misuse or self-inflicted damage. The warranty criteria refer to manufacturing defects and to the performance of the product under standard conditions, provided that it has been used properly, which implies: (I) Conformity with the established technical specifications (II) Exclusive use for the purpose for which it was created (III) Operation under electrical parameters within the specifications and tolerances indicated.